Israel365 is committed to ensuring that our valued donors and customers are completely satisfied with their purchases.
Please feel free to contact us at any time with any questions or concerns.
Donations can be refunded within 30 days of the date the transaction was processed.
All our products are shipped from Israel. We want you to receive your order as quickly as possible! In order to ensure quick delivery, many of our products are stored and shipped from a shipping facility in the USA. Though many products will arrive faster, please allow up to 4 weeks for delivery.
We ship orders as quickly as possible. Orders can be canceled before items are shipped out from our office in Israel or from one of our distribution centers. In this situation, a full refund will be provided.
If an order fails to arrive in the mail past the 6 week suggested waiting period, please be in touch with us. If we are unable to track the shipment, the customer will either be resent their order or provided with a refund.
If a customer is unsatisfied with an order and would like to return it, please see the return instructions below.
Please note that the clothing (t-shirts and sweatshirts) sold on our site are manufactured in Israel. Often times there may be discrepancies between North American sizing and Israeli sizing. If a garment does not fit properly it may be returned for a different size.
Orders shipped outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country, and the customer is solely responsible for all duties, import taxes and brokerage fees. If you refuse shipment because of unexpected import fees, your original order will not be refunded. Please note that when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
HOW TO RETURN YOUR PURCHASE
Our staff is here to help and to ensure your complete satisfaction.
If you would like to return an item, please be in touch with a member of the Israel365 Store customer support team PRIOR TO RETURNING ANYTHING. They will be able to assist you with your return and refund.
To be eligible for a return, your purchase must have been shipped by Israel365 within 60 days. Your item(s) must be unused ,and in the same condition in which you received them.
Items must be in their original packaging.
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, we strongly encourage that you consider using a traceable shipping service or purchasing shipping insurance.
Include your name, address, email address, and order number with your returned product(s).
RETURN MAILING ADDRESSES
1 Yigal Alon 7th floor
Bet Shemesh 9906201
In the US:
243 Root Street, Suite 400
Olean, NY 14760
FINAL SALE ITEMS
Personalized items (unless defective)
Read more at https://www.israel365.com/return-and-refund-policy/#Hf3L50uB0y7iVZoD.99